Booking Policy
At Rosadela, we require a 50% deposit to secure your date. The remaining balance must be paid at least 7 days before the event date, though full payment in advance is also accepted to guarantee your booking. Once the deposit is received, your date is considered confirmed.
Other Policies
At Rosadela, we understand that plans can evolve, and your experience is always important to us.
Refund Policy:
All payments made are non-refundable. However, we are committed to working with you whenever possible. In certain circumstances, and at our discretion, a partial credit or adjustment may be considered. Please note that any costs related to custom materials, décor elements, food, beverages, rentals, or third-party vendors are strictly non-refundable.
Weather-Related Adjustments (Outdoor Events):
For outdoor setups, in the event of unexpected weather conditions, we will allow a reasonable waiting period and remain in communication to determine the best possible solution. Our team will make every effort to adapt where feasible; however, full refunds are not issued due to weather-related circumstances.
Event Timing:
Your event experience begins at the agreed-upon start time. We kindly ask that all parties arrive promptly to ensure a smooth and seamless setup.
We look forward to creating something beautiful and unforgettable for you.